Your customers answer in their own language.
Oderfy calls customers as soon as an order comes in, confirms it in the language configured for their market, and turns every conversation into one clear outcome before you ship.
Tap to preview a call
Simulated · resolves to one outcome
This is an interactive product preview, not a real phone call.
Preview how an Oderfy confirmation call works
A scripted demonstration — merchants receive the structured outcome shown here.
AI agent preview language
Preview language — shows the agent's speaking ability, not your site language.
Call metadata
- Order
- #4821
- Agent
- Nadia · female voice
- Language
- English
- Duration
- —
- Outcome
- Pending…
From new order to confirmed shipment, automatically.
Four steps. No agent, no queue, no manual dialing.
Instant
Order received
Shopify sends the order the instant it's placed — name, phone, product, address, price.
Within minutes
AI voice call
Oderfy dials the customer within minutes, in the language your store has configured.
Real-time
Customer conversation
The agent identifies itself, states the order, and answers real questions from your knowledge base.
Logged instantly
Structured outcome
Every call resolves to one clear status — confirmed, cancelled, or something your team needs to act on.
Seven outcomes. Never a guess.
Guardrails cap every call so it always resolves — no endless conversations, no ambiguous silence.
Confirmed
The customer verbally confirmed the order as-is. It's cleared to ship.
Your agent, your rules.
Every call reflects settings you control — not a fixed script Oderfy imposes.
- Name the agent gives itself
- Voice — male or female
- Custom greeting per merchant
- Per-product FAQ and objection answers
- Which changes it can accept mid-call
Hi, this is Nadia calling about your order — is now a good time?
Add notes, FAQ answers, and objection responses for individual products. The agent uses them instead of guessing.
Allowed modificationsChoose which changes the agent can accept mid-call — address, size, color — and which require a human.
Connected the moment the order is placed.
The instant a Shopify order is created, Oderfy captures exactly what the call needs — nothing more. Access is read-only.
Shopify
Read-only OAuth · orders sync automatically
Shopify is how Oderfy connects today. The same confirmation flow is built to extend to other commerce platforms as merchants need them — Oderfy isn't a Shopify-only tool by design.
What Oderfy reads
Customer name and phone, product and variant, delivery address, city, price, and shipping — nothing more.
Zero writes back. Inventory, orders, and customer records stay exactly as they are in your store.
One agent. Every customer's language.
Darija, written in Arabic script
واخا خويا، الطلبية مؤكدة، غادي توصلك ف 48 ساعة
"Alright, the order is confirmed — it'll reach you within 48 hours."
Every reply is generated and spoken in real Arabic script, not Latin transliteration — so the text-to-speech sounds natural to a Moroccan ear.
English & French, built on the same voice engine
The agent, knowledge base, and outcome logic are language-agnostic by design — new languages roll out per market without changing how your store works.
Every call, accounted for.
| Order | Customer | Status | Duration | Time |
|---|---|---|---|---|
| #4821 | Fatima Z. | Confirmed | 1:04 | 09:14 |
| #4820 | Youssef B. | Follow-up required | 1:41 | 09:02 |
| #4819 | Salma K. | No answer | 0:00 | 08:55 |
| #4818 | Hamza R. | Cancelled | 0:52 | 08:41 |
| #4817 | Nadia T. | Confirmed | 0:47 | 08:30 |
Status, duration, and outcome only — Oderfy never exposes call audio or transcripts to merchants.
Built to be trusted with the last call before shipping.
Oderfy sits between your Shopify store and your fulfillment team. We surface what's real — you make the call on what ships.
You stay in control
The AI calls and records outcomes. It never cancels an order, modifies a delivery, or acts on your store. Every result is yours to act on.
We never write to Shopify
Read-only. Zero writes. No cancelled orders, no edited addresses, no modified line items — ever. Your Shopify data is untouched.
Confirmation and insight only
You get a clear yes, no, or follow-up for every order. What you do with that is your decision — not an automated action behind your back.
Minimum permissions, read-only by design
OAuth with read-only scopes. We request only what's needed to receive order webhooks — nothing more, nothing else.
Simple, transparent pricing.
Every plan includes a monthly base fee (USD) and a per-confirmed-order cost (MAD) — no setup fee.
Pay only for confirmed orders.
Unanswered, busy, failed, interrupted, and cancelled calls are free.
Questions merchants actually ask.
Connect your Shopify store with OAuth in about 2 minutes. The AI starts calling new orders as soon as it's connected — no code, no plugins.
Darija is fully live today, spoken and written in Arabic script. English and French run on the same voice engine and roll out per market.
No. Access is read-only — we only receive new-order webhooks. The AI records a call outcome; you decide what happens to the order.
The call is logged as no-answer and automatically re-enters the retry queue on your schedule — no manual follow-up required.
The agent flags it as a follow-up with the requested change noted, instead of guessing or confirming something that isn't accurate.
No. Call audio and transcripts are never exposed to merchants — by design. You see the structured outcome, call duration, and timeline, not a recording.
Let every order confirm itself.
Connect your store, set your agent's voice, and let Oderfy call the next customer — before you even open your dashboard.
Free to start. No credit card required.