Terms of Service

01Agreement

These Terms govern your use of Oderfy (the “Service”). By creating an account or connecting a Shopify store, you agree to them. You must be able to bind the business you represent, and you must own or be authorised to manage the store you connect.

You are responsible for keeping your account credentials confidential and for all activity under your account. You keep ownership of your store data; we do not claim ownership of your customers’ personal data or your product catalogue. Oderfy’s software, technology and branding belong to us or our licensors.

02Service description

Oderfy detects new cash-on-delivery orders from your connected Shopify store and places an AI confirmation call to your customer, within the calling hours you configure, to confirm the order, record a requested change, or record a cancellation before you ship. Call outcomes and order status are shown in your Oderfy dashboard.

03Merchant responsibilities

You confirm that:

• You have the right to share your customers’ order and contact details with Oderfy for order-confirmation calls, under your store’s privacy policy and the law where you operate.
• You are solely responsible for complying with the telecommunications, consumer-protection, consent and do-not-call rules that apply where your customers are located. Oderfy is a tool you configure and direct; it does not assess legal compliance for your business.
• Your scripts, product knowledge and confirmation questions are accurate. The AI agent relies on this configuration and on your Shopify data.

For Shopify order and customer data, you are the data controller and Oderfy is your data processor, as described in our Privacy Policy, which forms part of these Terms.

04Shopify connection

You connect your store through Shopify’s own authorization. Oderfy requests read-only access only (read_orders and read_products) and never edits your Shopify orders. Change requests are shown in Oderfy for you to approve or reject yourself. You can disconnect your store at any time, which stops new orders from syncing.

05Pricing

Every plan includes the same confirmation service. Your plan sets the monthly fee and the price per confirmed order:

New accounts start on Basic. Standard and Gold are not yet available to buy; we will announce them before they open.

06Confirmed-order billing

• The per-order fee is charged only when a call results in a confirmed order. Other outcomes, such as no answer or a cancellation, are not billed.
• Per-order fees are deducted from your prepaid wallet balance. You are responsible for keeping enough balance; confirmation calling may pause if it runs out.
• Oderfy does not store your payment card details.

07Acceptable use

You may not use the Service to:

• contact anyone who has not placed an order through your connected store;
• make unlawful debt-collection, harassing or unsolicited marketing calls;
• circumvent rate limits, security controls or account isolation;
• reverse-engineer or resell the Service without authorisation; or
• break Shopify’s Acceptable Use Policy or API terms.

08Availability and limitations

Oderfy does not guarantee a particular call outcome, language quality, or that every call will reach the customer. The Service depends on third parties, including Shopify, telephony and AI providers. We are not responsible for their outages or changes outside our control, though we will act promptly to restore functionality where we can.

The Service is provided “as is”. To the extent permitted by law, we disclaim implied warranties, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

09Suspension and termination

We may suspend or end your access if you breach these Terms, if Shopify requires it (for example after the app is uninstalled), for non-payment, or for security reasons. You may disconnect your store or stop using the Service at any time. Our Privacy Policy explains how existing data is handled afterwards.

10Changes

We may add, change or remove features over time and will make reasonable efforts to tell you about material changes that affect your use. When these Terms change, we will update the date at the top of this page and give reasonable notice of material changes.

11Contact

Questions about these Terms can be sent to oderfy.com@gmail.com.